Treasury Management Monitor
Banks retain their largest, most profitable customers with outstanding customer service. The challenge facing the remaining 80 to 90 percent of bank customers is making their voice heard and getting the bank to exceed the companies’ service expectations.
Each fall treasury executives provide Phoenix-Hecht® with evaluations of the banks they use for credit and services. The on-line survey examines Product Operations, Overall Product Satisfaction, Customer Service, Technical Support and the Treasury Management Relationship Manager.
The treasury executives receive a confidential report summarizing the individual performance of each bank in the study. The Summary Grade Report is used as a reference point for comparing bank performance within two peer groups based on company sales size.
The peer comparison data is used by treasury executives to structure performance conversations or relationship reviews with their bankers. The comparison data is also valuable should the executive be considering adding or changing a bank.
The confidential report is only available to corporations who complete the Treasury Management Monitor™ — a Credit and Bank Quality Survey. The higher the number of companies we have participating in the study creates a stronger incentive for the bank to continually improve.
There is a Quality Index based on the annual sales size of the corporation. Phoenix-Hecht has calculated that a difference exists for each market segment. Customers should request the most appropriate Index from their service provider.
Quality Index CategoriesProducts Operations
Banks Evaluated, click here.
Grading Methodology, click here.
Sample Report, click here.
Study Methodology, click here.